FAQ

1. Jetway E-Order self-service kiosk systems will be delivered and installed according to the maintenance contract specifications, machine configuration, and the installation location designated by the customer.
2. After installation, the customer will be asked to verify and sign off. A product warranty card will be provided accordingly.(Note: Initial packaging and included accessories are considered standard. If any quantity is missing or defective, we will replace them with functionally equivalent components at our discretion.)
3. If the delivery address is changed by the customer, please notify us at least three business days in advance.
4. All smart kiosks and rental equipment remain the property of the company. Customers are prohibited from reselling, distributing, sublicensing, or providing third-party access to any hardware, software, or services derived from our products. In the event of such violations, Jetway reserves the right to terminate the agreement immediately and claim compensation equal to 10 times the unit price.

1. The warranty period starts from the installation date of the equipment.
2. For purchased Jetway E-Order self-service kiosk systems, the warranty is valid for one year.  During this period, any non-human damage to hardware components will be repaired or replaced free of charge.  Software and hardware-related issues will be resolved on-site within two working days after notification.  (Note: Public holidays and weekends are not counted as business days.)
3. For leased Jetway E-Order kiosk systems, the warranty is valid for the duration of the lease term.  Non-human damages to hardware will be covered with free repair or replacement.  Software and hardware-related issues will be resolved on-site within two working days after notification.  (Note: Public holidays and weekends are not counted as business days.)
4. Damages caused by human error will incur maintenance and inspection fees.  The repair cost will be quoted on-site. If the damage is deemed beyond repair, the equipment must be repurchased or replaced.

All leased E-Order products are covered under the service contract, including software and hardware support. All purchased products come with a 1-year warranty, during which non-human hardware issues will be repaired or replaced free of charge. For both software and hardware problems, a professional technician will be dispatched to provide on-site maintenance service.

If you encounter any issue, please contact our customer service at 06 – 5939151,our representatives will assist you.

• For any equipment malfunction, please refer to the troubleshooting manual or FAQ to eliminate potential errors.  If the issue cannot be resolved, contact our support team and provide details of the problem so that our technician can bring the appropriate replacement parts.
• Regular service hours are Monday to Friday, from 9:30 AM to 6:00 PM.

Self-service ordering kiosks require regular cleaning to prevent the buildup of food residue, dirt, and bacteria. It is recommended to clean the kiosk once daily, including the outer casing, touchscreen, buttons, and other high-contact surfaces.

Use a neutral cleaning agent that is suitable for the materials of the self-service kiosk, and follow the instructions for proper application. If you are unsure which cleaner to use, please consult your equipment supplier or the manufacturer for recommendations.

The touchscreen is one of the core components of a self-service ordering kiosk and requires regular maintenance. It is recommended to gently wipe the screen with a soft cloth or tissue. Avoid using scrapers or any sharp objects that may scratch or damage the screen surface.

It is recommended to periodically inspect all components of the self-service kiosk to ensure they are in good working condition. If any damage or malfunction is detected, contact maintenance personnel immediately for repair.

When using the self-service kiosk, please follow the instructions provided in the user manual. Do not attempt to disassemble or modify any part of the equipment without authorization.

The E-Order self-service kiosk is available for both leasing and full purchase. Leasing is ideal for small businesses or new entrepreneurs, as it reduces the upfront investment required for ordering equipment. Full purchase is more suitable for medium to large-scale businesses or established stores with a stable customer base.

All leased E-Order products are covered under the service contract, including software and hardware support. All purchased products come with a 1-year warranty, during which non-human hardware issues will be repaired or replaced free of charge. For both software and hardware problems, a professional technician will be dispatched to provide on-site maintenance service.

If you encounter any issue, please contact our customer service at 06 – 5939151,our representatives will assist you.

The E-Order self-service ordering system is built on a cloud-based architecture, so an internet connection is required for regular operation. However, E-Order also supports an offline mode, allowing the system to continue functioning even during temporary network disruptions. To ensure data integrity, please make sure to reconnect to the internet before closing the store so that all transaction data can be uploaded to the cloud and properly stored.

E-Order currently does not provide on-site internet installation services. We recommend contacting a local internet service provider to set up a network connection at your store. Alternatively, you may use a mobile hotspot or other temporary solutions.

Depending on the kiosk model, various payment methods such as Line Pay, EasyCard, and credit cards can be configured.Credit card terminals support contactless payments via physical cards, Google Pay, and Apple Pay. We also provide assistance in enabling EasyCard and iPASS (Taiwan's major stored-value cards).

As long as your network is set up, you can monitor your store’s operations anytime, anywhere via the cloud-based system.

Our service location: Building B, No. 34, Shalun, Anding District, Tainan City 745, Taiwan (R.O.C.).Google maps

If you are planning to request our services, feel free to contact our customer service hotline. 06 – 5939151,our specialists will assist you with an evaluation and recommend the most suitable product for your needs.